NEWS
Toyo Steel event for the Milan design week at Stamberga
Curated to bring style and intention to your workspace.
Video
Follow our Youtube channel
Discover new arrivals, behind the scenes, thoughtful tools and moments from our journaling community.
Follow our adventures
FAQ
What is the process for my first order?
If you are a new customer, we will first establish your Pro Forma invoice with the shipping costs. You will receive the details within 10 days. Can you please send us your VAT number?
How long does it takes to prepare and ship my order?
We will process your order according to the shipping costs and after validation from you, we will proceed to the preparation. You will receive the final version of your invoice once the order has been shipped. Please allow 10 days after we validate your order.
Also note that in some cases, TOYO STEEL shipments are made by pallet. A transport estimation is required and may delay the processing of the order.
Where are you shipping from?
We are shipping from distribution center in France. All the products were previously imported from Japan, South Korea, USA,... so you don't have to wait for it to cross the world until it arrives to your door.
What are the payment methods available?
You can securely pay with bank transfer, please find our bank informations below :
ROBINSON 229 rue Saint-Honoré 75001 Paris
Société Générale Paris ASSAS
IBAN : FR76 3000 3031 9200 0201 5887 549
BIC-ADRESSE SWIFT : SOGEFRPP
How do i know when a product will be back in stock?
You can follow our delivery schedule directly on this LINK. It's as accurate as possible even if we can give exact dates as it's depend on the time of the custom clearance and other factors like that
How can i download the pictures of the collections for my website?
You can download the pictures of the collections directly from our Google Drive : HERE
Do I have to pay extra fees for customs ?
Our products are already imported, so consider that we have already paid the customs for you, as long as you are located in Europe. Other countries outside of Europe might be subject to have some customs fees.
Do you provide support if I have an issue with my order ?
Of course ! We aim for a support as good as our product's quality. If you have any issue regarding your orders, you can contact us at sales@robinson.agency , we will be glad to help you.
I have a question regarding a products, where can I contact you ?
We will be glad to answer every single one of your questions on sales@robinson.agency You can also use the contact form just under this.
How to get 3% discount on your collections
From the second order you can get 3% discount if you pay in advance
Do you offer a Franco?
Unfortunately because our products are mostly made in Japan and our margins are really tight we can't offer the shipping fee